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(Cross-posting this to LDSClerks now, as this is more of a Clerks issue than
a FHC issue.)
I called both the Global Service Desk and Local Unit Support this morning.
It's amazing that I get a different answer with EVERY call I make.
Local Unit Support didn't seem to be very concerned that I installed the
"FHC version" of LANDesk onto two administrative computers. They seemed to
be pretty bewildered when I was talking about the known LANDesk bug, as
though they had never heard of it. The said they have not heard of LANDesk
causing ANY problems on administrative computers -- it is only a problem on
FHC computers. Do you agree?
They thought I was saying that the extremely slow performance was CAUSED by
me installing the "FHC version" of LANDesk onto administrative computers. I
explained that the poor performance existed AFTER I installed the Desktop
5.5 image and BEFORE I installed the LANDesk patch. I really must learn to
talk more slowly to Level 1 help desk techs. They are easily confused.
They are currently beta-testing some changes to the Symantec policies.
Rather than scanning all files on the hard drive, I believe they want to
change SAV to only scan files as they are accessed. To register for this
test, you must send the computer's hostname (for example, "LU-123456") via
e-mail to Local Unit Support. You must also promise to report back to them
as to whether the changes improved your performance.
Again I asked what can be done about slow administrative computers. Adding
more RAM is good, but each unit will have to either buy the memory or have
it donated to them. Selecting a printer driver appropriate for your model
printer is also a good thing. Local Unit Support can tell you which driver
you should be using.
We all understand that the Desktop 5.5 image installation instructions gave
us fair warning that our computers would take longer to boot because of all
the additional overhead software that needs to load.
I think in the future, I will have to make at least three telephone calls
before I decide what to do about any given problem.
Dana in Omaha
-----Original Message-----
From: fhctech at yahoogroups.com [mailto:fhctech at yahoogroups.com] On Behalf Of
Robert C. Harrison
I'm the Stake Clerk & Technology Specialist for the Mississauga Ontario
Stake in Canada. You should notify the MLS department at Church HQ
(1-800-453-3860 x23500) you installed a version of LanDesk meant for Family
History Center's on a clerk computer. The clerk computers may not be able
to receive proper updates to their computers with the version of LanDesk you
installed.
Robert C. Harrison
Stake Clerk & Technology Specialist
Mississauga Ontario Stake
________________________________
From: fhctech at yahoogroups.com [mailto:fhctech at yahoogroups.com] On Behalf Of
Dana Repouille
OK, here is a possible roadblock.
I installed SP1 Build 2 onto two clerk's administrative computers today. At
the end of the installation, I was asked for my FHC unit number, FHC name,
and where the computer came from.
Apparently the FHC computers use a slightly different version of LANDesk
than the administrative computers use.
Oops?
Well, as long as this fixes the 100% CPU utilization problem, I guess I
don't care.
Dana in Omaha
-----Original Message-----
From: fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com>
[mailto:fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com> ] On
Behalf Of Dana Repouille
Sent: Saturday, March 24, 2007 2:38 PM
To: fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com>
Subject: RE: [fhctech] LANDesk Inventory Scans taking 100% CPU utilization
The tech I talked with a minute ago, Brandon, said that Lynn Shaw meant to
say SP1 Build 2, not SP2.
He also told me that I would have to manually install SP1 Build 2 onto every
computer in the stake, both FHC and clerk computers. This is actually a beta
version, but they decided to post it on the web page to ease our
frustration. However, it will not automatically install -- you must install
it.
Dana in Omaha
(Whose wife is now happily scanning a microfilm on the now-fixed Digital
Imaging System.)
-----Original Message-----
From: fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com>
[mailto:fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com> ] On
Behalf Of Dana Repouille
Sent: Saturday, March 24, 2007 1:57 PM
To: fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com>
Subject: RE: [fhctech] LANDesk Inventory Scans taking 100% CPU utilization
"Service Pack 2"?????
I don't see Service Pack 2 at
http://remote.familysearch.org/support.html
<http://remote.familysearch.org/support.html>
I only see SP1...
http://remote.familysearch.org/AgentUpgrade.LDMS.8.7.SP1.build2.exe
<http://remote.familysearch.org/AgentUpgrade.LDMS.8.7.SP1.build2.exe>
HOW DO I KNOW WHAT VERSION IS INSTALLED?
Thanks,
Dana in Omaha
Who is very frustrated right now. I am at the FHC where my wife is director,
and our Digital Imaging System is HUNG. I must assume this is due to
LANDesk, but I just can't tell.
-----Original Message-----
From: fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com>
[mailto:fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com> ] On
Behalf Of ldmsguy
Sent: Thursday, December 21, 2006 7:30 PM
To: fhctech at yahoogroups.com <mailto:fhctech%40yahoogroups.com>
Subject: [fhctech] LANDesk Inventory Scans taking 100% CPU utilization
All,
LANDesk Software, Inc, found an issue where some LANDesk Inventory Scans
(ldiscn32.exe) are using close to 100% CPU utilization. They have addressed
this defect in their LDMS 8.7 Service Pack 2.
FamilySearch Support's LANDesk Team is currently testing with service pack
2. Once it has passed the internal and external testing phases, an updated
LANDesk client will be made available.
On systems that do not have drive protection software (Drive Shield, Deep
Freeze, Cornerstone, etc), this update will occur automatically and
silently.
For those of you with drive protection software installed, there will be an
updated LANDesk install (that will include some configuration tweaks to work
better with the drive protection
software) made available via http://remote.familysearch.org.
<http://remote.familysearch.org.>
When these updates become available, an official memo will be sent out on
official Church communication channels. Personally, I expect this to happen
some time in January.
Thank you for your patience for those centers with computers thus affected.
Lynn Shaw
LANDesk Specialist
FamilySearch Support, CHQ
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