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On Mar 26, 2007, at 10:02 PM, Larry Jackson wrote:
>>> From LDSClerks: Please see bottom of this message for subscription
>> instructions and list URL.
>> Dana Repouille:
>>> I called both the Global Service Desk and Local Unit Support
>> this morning. It's amazing that I get a different answer with
>> EVERY call I make.
>> Haven't had to call the help desk much, have you? [grin]
>>> they have not heard of LANDesk causing ANY problems on
>> administrative computers -- . . . Do you agree?
>> Haven't been around long enough to know. Still booting up.
>>> I really must learn to talk more slowly to Level 1 help desk techs.
>> They are easily confused.
>> Slow doesn't help. You just need to have the problem they think
> you should be calling about.
Old British joke: "You'll have to shout -- they don't speak English."
Also: "I don't see why they can't understand if we speak slowly and
distinctly."
Ross McMullen
>>> I believe they want to change SAV to only scan files as they
>> are accessed.
>> Things are slow enough as it is. I would hate to see them
> scanning the files as MLS was accessing them. I am afraid
> we would never get anything done that way.
>> We now turn it on and leave it alone for a while. Then we do
> a Send/Receive. Then we go back later and see if we can use
> it for any worthwhile work. Our clerks begin functional actions
> about 45 minutes after bootup now, as opposed to 20-30 before.
> Sometimes it is an hour when the phone line is working at
> standard speeds (14.4) and doesn't lock in at 28.8 or what we
> call Hallelujah speed (35.5).
>>> each unit will have to either buy the memory . . .
>> I was hoping to have a problem for the help desk to work
> through with me where they would have to wait for a reboot
> or an exit/restart of MLS. They used to fuss about how long
> it took before. I wonder if I could keep them on the line long
> enough to help me now.
>> But another part of me hopes it never happens. I just don't have
> that kind of time anymore.
>> It would also help to have a definitive answer on whether adding
> another 256M stick of memory really helps, or if we would need
> to boost it to 1G. In my tests, 512M has never been very much
> better than 256M.
>>> Local Unit Support can tell you which [printer] driver you
>> should be using.
>> I am glad they are able to do that now. The last time I called
> (it has been a while), they were recommending slower drivers,
> not faster ones. And they were insisting that the faster ones I
> was using should not be working. So I stopped calling and
> asking them about it.
>> Every time one of our clerks calls and complains that the printer
> has slowed down, I just tell them to set the default back to the
> LJ4 and call me again if the problem does not go away. They
> always say, "How did you know I changed the default printer
> and tried to install a faster driver?" I just smile and say, "You
> called me, right?"
>>> I think in the future, I will have to make at least three telephone
>> calls before I decide what to do about any given problem.
>> You are most fortunate. In the last 2-1/2 years, I have never
> solved a problem in three calls, except for security resets.
> Of course, I save only the best questions for them.
>> Now in my case, I also have my blackmail file. That's the one
> where I keep all of the quotes from different help desk helpers
> that begin with, "They told you to do what?" And all of the
> quotes come with names attached.
>> Someday that file will be most valuable. And its mere mention
> has been occasionally helpful in the past. [gryn]
>> Larry Jackson
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