>From LDSClerks: Please see bottom of this message for subscription instructions and list URL.
Ross McMullen:
Any instructions put out by the HQ software people should be vetted by
someone with "our" outlook -- maybe Larry Jackson?
_______________
I appreciate the vote of confidence. If nominated, I will not run. If
elected, I will not serve. (Apologies to whoever said that. Google it
if you really want to know. It is a real quote, but I have three talks
to write and training to prepare for Saturday.)
I have had more than my share of fun with instructions. I can honestly
say that they are better now than they were a few years ago. They still
leave a lot to be desired, but the installation of Desktop 5.5 is going
rather smoothly and (mostly) according to instructions. Even I was
surprised.
When we first installed MLS, there was a feedback form and I provided
feedback. When I gave the form to our stake president to sign, he read
it over and offered to call the area president and send it through him.
I declined.
At one point, I knew the names of everyone at the help desk and could
identify them by voice. I knew the next level of support and who I
would get depending on what day and time I called. I knew nearly all of
the help desk answers. (In fact, I gave them a number of answers that
they repeated back to me for months until they got some of their
problems solved.)
And I had the cell phone number of the lead developer of MLS, along with
his sacrament meeting schedule at the time. (No, I will not divulge the
number.) We had several wonderful visits over the few days it took to
solve the problem being worked.
These are good people. They are doing the best they can with the
resources they have been given.
That doesn't mean we still can't help them. (They can use all the help
they can get.) But that simply means reading what instructions and
letters we do get, checking the MLS messages from time to time,
accurately documenting and reporting the problems we have, understanding
that they have a certain priority of issues that they need to meet, and
realizing that their priority list will never be the same as ours.
That said, I am still training my replacement as quickly as I can. (No,
he will not get the phone number, either.)
Larry Jackson
>From ldsclerks: Please do not send copyrighted material to ldsclerks.
See list info at: http://www.MormonsToday.com/ldsclerks/index.html
Send commands in the body of a message to majordomo at MormonsToday.com
To join: subscribe ldsclerks
To leave: unsubscribe ldsclerks
To join digest: subscribe ldsclerks-digest